What is ZOZOFIT's subscription refund policy?

At ZOZOFIT, we strive to provide high-quality tools and features to support your health and wellness journey.

All in-app purchases, including one-time payments and subscription fees, are refundable within 14 days of purchase. 

We encourage users to carefully review plan details before making a purchase. If you experience any technical issues or have questions about your plan, please reach out to our Customer Support Team.

If you purchased your ZOZOFIT subscription through Apple, you will need to contact Apple's App Store customer support department directly.

To request a refund for ZOZOFIT, please follow these steps:

1. Sign into reportaproblem.apple.com
2. Tap or click “I’d like to…”
3. Then choose “Request a refund”
4. Choose the reason why you want a refund, then choose Next
5. Choose ZOZOFIT then choose Submit.

*It is important to note that you cannot request a refund on reportaproblem.apple.com if the charge is still pending. Once the charge goes through, try to request a refund again. For more information about refund requests or for other refunds that you can’t request on reportaproblem.apple.com, contact Apple Support.

*If you purchased your subscription through our web portal, please reach out to our Customer Support Team for further assistance.