What is ZOZOFIT's refund policy?

At ZOZOFIT, we strive to provide high-quality tools and features to support your health and wellness journey.

All purchases, including one-time payments and subscription fees, are non-refundable. This policy applies to all plans, including Base+ and Premium subscriptions (Monthly, Quarterly, and Yearly).

We encourage users to carefully review plan details before making a purchase. If you experience any technical issues or have questions about your plan, please reach out to our Customer Support Team.

If you purchased your ZOZOFIT subscription through Apple, you will need to contact Apple's App Store customer support department directly.

To request a refund for ZOZOFIT, please follow these steps:

1. Sign into reportaproblem.apple.com
2. Tap or click “I’d like to…”
3. Then choose “Request a refund”
4. Choose the reason why you want a refund, then choose Next
5. Choose ZOZOFIT then choose Submit.

*It is important to note that you cannot request a refund on reportaproblem.apple.com if the charge is still pending. Once the charge goes through, try to request a refund again. For more information about refund requests or for other refunds that you can’t request on reportaproblem.apple.com, contact Apple Support.

If you signed up for ZOZOFIT directly through our website, please contact our support team.